Legal

Terms of Service

Last updated: April 5, 2026

Welcome to Harden.run (the "Platform"), operated by VizopsAI, Inc. ("VizopsAI," "we," "us," or "our"). By accessing or using our Platform, you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform.

These Terms govern your use of the Platform, including all features, tools, and services provided through harden.run, as well as any VizopsAI-branded APIs, CLI tools, agents, and related interfaces.

1. Definitions

  • "Services" means the Harden.run platform, including all AI-assisted security hardening tools, identity and access management features, observability and DevOps capabilities, cost analytics, workflow automation features, integrations, APIs, and related functionality.
  • "Customer Data" means any data, content, code, configurations, or information you upload, submit, or connect to the Platform, including data from third-party integrations you authorize.
  • "Usage Data" means information generated through your use of the Services, including logs, analytics, performance metrics, and aggregated usage patterns.

2. Account Registration

To use the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately at support@vizops.ai if you become aware of any unauthorized use of your account. VizopsAI is not liable for any loss arising from unauthorized access to your account.

You must be at least 18 years of age (or 16 in the EEA with appropriate consent) to create an account and use the Services. The Platform is intended for professional and business use.

3. License and Intellectual Property

Platform License

Subject to your compliance with these Terms, VizopsAI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

VizopsAI's Intellectual Property

The Platform, including all software, algorithms, user interfaces, designs, trademarks, and documentation, is owned by VizopsAI or its licensors and is protected by intellectual property laws. Nothing in these Terms transfers ownership of any VizopsAI intellectual property to you.

Customer Data Ownership

You retain all rights to your Customer Data. By using the Services, you grant VizopsAI a limited license to use, process, and store your Customer Data solely to provide and improve the Services.

AI-Generated Output

Output generated by our AI features is provided "as is." You are responsible for reviewing, testing, and validating any AI-generated code, configurations, policies, or suggestions before use. VizopsAI makes no warranties regarding the accuracy, completeness, or fitness for purpose of AI-generated output.

4. Data Use

Usage Data

We collect and use Usage Data to operate, maintain, and improve the Services, including for analytics, performance monitoring, and feature development. Usage Data may be aggregated and anonymized for research and benchmarking purposes.

Customer Data

Your Customer Data remains yours. We process Customer Data only as necessary to provide the Services you request. We do not sell your Customer Data or use it for advertising purposes.

AI Training Opt-Out

By default, we do not use your Customer Data to train our AI models. If you wish to confirm your preferences or have questions about data usage, contact us at support@vizops.ai.

5. Prohibited Uses

You agree not to:

  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform or any underlying algorithms.
  • Use automated tools (bots, scrapers, crawlers) to extract data from the Platform without our express written consent.
  • Use the Services to develop competing products or services, or to benchmark the Platform for competitive purposes without our consent.
  • Circumvent, disable, or interfere with security features of the Platform or attempt to gain unauthorized access to any systems or networks.
  • Use the Services for any illegal, fraudulent, or harmful purpose.
  • Upload or transmit malware, viruses, or other malicious code.
  • Violate the rights of others, including intellectual property rights, privacy rights, or contractual obligations.
  • Use the Services in a manner that exceeds reasonable usage limits or degrades service for others.
  • Interfere with or disrupt the operation of the Platform.
  • Use the Services to develop or distribute harmful or malicious software.

6. DMCA Compliance

VizopsAI respects the intellectual property rights of others. If you believe that content on the Platform infringes your copyright, please submit a DMCA takedown notice to support@vizops.ai with the following information:

  • Identification of the copyrighted work claimed to be infringed.
  • Identification of the material claimed to be infringing, with sufficient information for us to locate it.
  • Your contact information (name, address, telephone number, email).
  • A statement that you have a good faith belief that use of the material is not authorized by the copyright owner.
  • A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.
  • Your physical or electronic signature.

7. Third-Party Services

The Platform may integrate with third-party services (e.g., GitHub, cloud providers, CI/CD pipelines, identity providers). Your use of such integrations is subject to those third parties' terms and privacy policies. VizopsAI is not responsible for the availability, accuracy, or practices of third-party services.

You are responsible for ensuring you have the necessary rights and permissions to connect third-party services to the Platform.

8. Disclaimers and Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

VizopsAI does not warrant that the Services will be uninterrupted, error-free, or secure, or that defects will be corrected. You use the Services at your own risk.

AI-generated output may contain errors, inaccuracies, or unsuitable suggestions. You are solely responsible for validating and testing any output before use in production environments.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIZOPSAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES.

VIZOPSAI'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO VIZOPSAI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless VizopsAI and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Services.
  • Your violation of these Terms.
  • Your violation of any rights of a third party.
  • Your Customer Data.

11. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles.

Arbitration

Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall take place in San Francisco, California, and the arbitrator's decision shall be final and binding.

Class Action Waiver

You agree that any arbitration or proceeding shall be conducted only on an individual basis and not as a class, consolidated, or representative action. If this waiver is found unenforceable, the dispute shall proceed in court rather than arbitration.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

12. Termination

You may terminate your account at any time by contacting us at support@vizops.ai or through the account settings in the Platform.

VizopsAI may suspend or terminate your access to the Services at any time, with or without cause, including for violation of these Terms. Upon termination, your right to use the Services will immediately cease.

Following termination, VizopsAI will delete your Customer Data within thirty (30) days, unless retention is required by law or necessary to resolve disputes. You may request a copy of your data prior to termination.

Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution) will survive.

13. Changes to Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the current version. If we make material changes, we will provide notice through the Platform or by email at least thirty (30) days before the new terms take effect.

Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services.

14. General Provisions

  • Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and VizopsAI regarding the Services.
  • Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
  • Waiver. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
  • Assignment. You may not assign or transfer these Terms without VizopsAI's prior written consent. VizopsAI may assign these Terms without restriction.
  • Force Majeure. VizopsAI shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control.

15. Contact Information

For questions about these Terms, contact us at:

Email: contact@harden.run

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